Purchasing Policies

Purchasing:
We have full EFTPOS facilities available for in-person or over the phone transactions; we also accept cash although this is becoming somewhat rare now days.

Collection:
Products can be collected by arrangement with Isabel from our workshop at 25 Cahill Place, Acton Park in Tasmania, Australia. We can also deliver free of charge to the greater Hobart area; once again contact Isabel for details.

Shipping:
Everything can be shipped to any address (no Post Office boxes) within Australia. For shipping costs it is best to contact Isabel via email at sales@blueswallowdesigns.com.au.
It takes a while to pack and arrange postage; generally just a couple of days but we’ll let you know if it’s going to take longer. Shipping times vary widely but generally allow 5 to 10 working days; if any longer than that get in contact with us and we’ll work out what’s going on.

Returns:
We gladly accept returns; just contact us within 14 days of receipt. Buyers will be responsible for the return shipping costs and if the item is not returned in its original condition, the buyer is responsible for any loss in value.

Warranty:
Naturally we offer a 12 month warranty on all our products for any manufacturing defects; however, we support our products and we support our clients so any problems – just contact us. We may charge to repair some damage (especially significant damage) but most things we can handle without too much bother.

Questions:
Any queries or problems please contact us.